9:53am offers a return policy where you're entitled to return the product within 14 days of having received it.  You have the right to open the package and check the contents but the product must be unused.  All original tags, packaging, labels etc must be returned with product without being tampered with.  If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.  All sale items are final sale.  Merchandise returned damaged may be rejected and sent back to the customer at the discretion of 9:53am.  Original shipping fees are non-refundable.  When returning goods by post please ensure you fill out and enclose the returns form and ship it to the returns address provided on the form.  In the event you have not received one or lose it, please contact us.  
Additionally, we strongly suggest returns be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
Please allow 1-3 business days processing time for your order to ship. There is a flat rate per shipment depending on location. All orders are shipped with Canada Post. Once shipped, you will receive an email with shipping and tracking information. FREE SHIPPING on all orders over $100 & FREE SHIPPING on all Canadian orders.
EUROPE $30.00
ASIA $30.00
9:53am guarantees the protection and security of all account information while purchasing on our online store. No personal information including credit card numbers, names, passwords or residential information will be given out or shared without proper authority authentication.
All items are priced in CAD currency.